Insights: The Qualitizer Process™

Where Registered Managers come to discover tips

for managing quality care, build their skills and

drive care excellence.

Let’s be honest—most of us didn’t choose a career in care because we love conflict.

By: Lesley Shaw Published on: 14/08/2025

Let’s be honest—most of us didn’t choose a career in care because we love conflict but avoiding difficult conversations doesn’t make them disappear, it just lets tension quietly build until it starts affecting your team, your culture, and ultimately, the people you care for. In this week’s newsletter, I’m sharing: 💬 11 practical ways to lead hard conversations without losing yourself in the process.

KPIs tell you what happened.

By: Lesley Shaw Published on: 07/08/2025

KPIs tell you what happened. OKRs help you decide what to do next. In this week’s newsletter, I’m breaking down the difference between these two and why Registered Managers need both to lead well. If you’ve ever set a goal like “improve care planning” and then watched it quietly disappear under the daily pressures… this one's for you.

5 Warning Signs Your Care Home Is Losing Its Learning Culture

By: Lesley Shaw Published on: 24/07/2025

How strong is your care home’s learning culture? CQC is looking closely at how services reflect, improve, and share learning—and it’s easy for small cracks to appear without realising. I want to share 5 warning signs your care home might be slipping under the Learning Culture standard, I also explain how my 4C Model—Culture & Values, Collaboration, Communication, and Compassion can help you rebuild a strong, sustainable learning culture that inspectors (and your team) will notice.

New Blog5 Improvement When Your Digital System Works Against You Post

By: Lesley Shaw Published on: 17/07/2025

I want to share the 5 improvements every care service can make when their digital system feels more like a burden than a help.

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