Where Registered Managers come to discover tips for managing quality care,
build their skills, and drive care excellence
Today, I’m going to walk you through: ✅ Why a 30-day SAF Sprint is a game-changer ✅ The 6 benefits of tackling SAF in short, focused bursts ✅ How to use 3 key “We Statements” to guide your focus ✅ Spe... ...more
Well Led
September 24, 2025•5 min read

Let’s be honest—most of us didn’t choose a career in care because we love conflict but avoiding difficult conversations doesn’t make them disappear, it just lets tension quietly build until it starts ... ...more
Well Led
August 14, 2025•17 min read

KPIs tell you what happened. OKRs help you decide what to do next. In this week’s newsletter, I’m breaking down the difference between these two and why Registered Managers need both to lead well. If... ...more
Well Led
August 07, 2025•9 min read

How strong is your care home’s learning culture? CQC is looking closely at how services reflect, improve, and share learning—and it’s easy for small cracks to appear without realising. I want to sha... ...more
Well Led
July 24, 2025•12 min read

I want to share the 5 improvements every care service can make when their digital system feels more like a burden than a help. ...more
Well Led
July 17, 2025•11 min read

When a service is under pressure, the first thing people look at is the action plan. But in my experience, the real starting point is often overlooked: Mindset. In this week’s newsletter, I’m sharing... ...more
Well Led
July 10, 2025•10 min read


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