I'm Lesley Shaw and after 30 years of specialising in managing care service quality improvement, I created the Qualitizer Process™.

I’ve learnt a lot, often the hard way, making mistakes along the way, and realized I had a go-to process that I use time and again when supporting managers.

That’s how the Qualitizer Process™ was created, a tried and tested method, born from my real-world experience dedicated to enhancing care services."

And there is one thing I know to be true:

“The answer is not working harder or more hours, it is about embracing a new way of operating that focuses on managing systems and processes that are designed to support quality improvement.

It’s about thinking, planning and behaving differently.”